Operations Support Manager
Allied Universal
- New York City, NY
- $70,000-80,000 per year
- Permanent
- Full-time
- Develop and maintain operating procedures for the operations support function
- Responsible for monitoring contract compliance and review contracts to identify required modifications
- Evaluate and for resolve all training needs, identify gaps, and create and assign training programs
- Monitor all new hire onboarding; design and implement productivity enhancement measures
- Responsible for end to end recruiting strategy, including reviewing resumes, phone screening scheduling and conducting interviews; selection and placement decisions as well as make recommendations for hire/no hire
- Collection and submission of billing information, to include purchase orders, to shared services
- Communication with clients regarding invoicing issues and submitting necessary corrections to shared services
- Communication with clients regarding accounts receivables/collections
- Review, coding and submission of subcontractor invoices to Accounts Payable for payment
- Subcontractor communication related to pay, invoice submission or changes to critical information
- Responsible for overseeing permanent job scheduling in WinTeam
- Hold payroll accuracy to 98% or better in accordance with company standards; tracks and report current subcontractor pay accuracy on a weekly basis
- Must possess one or more of the following:
- Bachelor’s Degree in Business Administration, Human Resources, Finance, or related field of study
- Associate degree in Business Administration, Human Resources, Finance, or related field of study with a minimum of four (4) years of business administration, human resources, finance experience
- High School diploma with a minimum of six (6) years of business administration, human resources, finance experience
- Prior work experience as a team leader
- Minimum of two (2) business administration, human resources, finance experience
- Proven ability to influence key business partners
- Ability to build strategic vision and drive organizational change
- Strong organization and planning skills with the ability to work in and define ambiguity/gray areas
- Advanced computer skills and proficiency; proficiency with Microsoft Office
- Strong inter-personal and networking skills with a strong ability to work in a team environment
- Ability to multi-task, discerns patterns in detail
- Excellent oral and written communication skills
- Ability to think through problems for logical solutions, and remain calm and professional under stress
- Able to work and communicate effectively with all levels of leadership
- Planning and organizing skills
- Problem solving skills
- Active listening skills
- Assess and evaluate situations effectively
- Synthesize facts, concepts, principles
- Identify critical issues quickly and accurately
- Compile, sort, and interpret data
- Research, investigate, compile information
- Write informatively, clearly, and accurately
- Attention to detail
- Former Military or law enforcement background
- Bachelor’s degree in protective service, business, or related field
- Previous verifiable event security experience
- Previous verifiable private/corporate security experience
- Working knowledge of WinTeam
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.