Program Manager / Corporate Crisis Management
Popular
- San Juan, PR
- Permanente
- Tiempo completo
- Manage the overall business recovery process during multiple scenarios including but not limited to Natural disasters, Man-made and System/Cyber scenarios.
- Lead the crisis management meeting or working session to manage the event across the bank to ensure the continuity of critical services.
- Monitor across the year the potential crisis management events (Hurricane Season, Public Safety Health issues, Natural Disasters, or IT/Cyber incidents) and notify management of the probable impact on the bank per territory.
- Work with Crisis Management Team members and key personnel to ensure that problems are escalated to disaster event status when appropriate and to initiate recovery procedures when appropriate.
- Lead audit process to discuss the Crisis Management Program information with internal and external auditors.
- Ensure maintenance of the crisis members and plans through annual reviews and team leader updates as changes take place.
- Provide business and technical advice on crisis scenarios, triggers, roles and responsibilities, and management issues or lessons learned.
- Perform a periodic and comprehensive assessment to ascertain the program's effectiveness.
- Assist with drafting crisis management-related plans or procedures.
- Summarize crisis events results and provide reports to management including lessons learned; and monitors to ensure correction.
- Perform a business-wide Crisis Scenarios Risk Assessment and ensure that a mitigation process is in place.
- Coordinate and lead a company-wide Crisis Management tabletop exercise with Senior Management and/or external services provided.
- Develop and conduct training to business unit's liaisons on crisis management activities and processes.
- Meet with key accountable stakeholders and provide robust and challenging insight analysis on crisis management programs and control processes.
- Assist the Management in preparing reports for the Operational Risk Committee, the Risk Management Committee, and the Senior Management Team and Executives.
- Preferable 5-8 years previous work experience in Information Technology, Management Information Systems, Business, IT audit or related experience.
- 1-3 years' experience in business continuity, disaster recovery, cyber security, or related field.
- Must be bilingual (English and Spanish) and be able to speak and write both languages fluently.
- Knowledge of Crisis Management and Business Continuity Planning concepts and methodologies including Business Impact Analysis and Disaster Recovery planning.
- Risk Management background is essential
- Experience developing incident or emergency contingency plans.
- Experience in Incident Management, Crisis Management or Emergency Management duties.
- Strong project management skills.
- Advanced PC skills (MS Excel, PowerPoint, SharePoint, Word etc.).
- Ability to work with a high degree of accuracy and attention to detail.
- Ability to work in a fast paced environment both independently and in a team setting.
- Strong organizational skills and ability to work on multiple projects.
- Ability to manage and prioritize projects and changing deadlines
- Ability to maintain confidential information.
- Ability to design and provide trainings to users.
- Ability to plan and coordinate with different internal users and external providers.
- Strong business writing and verbal communication (and presentation) skills; in both Spanish and English.
- Ability to communicate with all levels of the organization.
- Customer service oriented.
- Results oriented with sound decision making ability.
- Understanding of banking regulatory requirements.