DesignationSENIOR SPECIALISTNo. of Positions1Experience2.5-5 YearsSkill (Primary)EIS-Storage-NetappQualificationB.E, B-TechJob Description (Posting).L2 Administrator:~5+ years of experience in NetApp & Isilon Storage arrays with AZURE/AWS knowledge1. Should have worked on both NetApp 7-mode & CDOT 2. NFS / MIX mount & CIFS share knowledge & experience 3. Strong file CIFS share knowledge with ACL 4. Provisioning volumes, Qtrees, Fileshares as per the demand (this includes creating SMB/NFS, ACLs, AD groups, etc)5. Monitoring and troubleshoot any cluster alerts/events, take appropriate actions.6. Work with support and resolve any (CVO) cloud volume Ontap software/ONTAP related issues.7. Snapmirror replication & SYNC IQ8. OS / Firmware upgrade 9. File share migration & remediation (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
