Collection Agent

Commercial Bank

Qatar
Permanent
Full-time

16 days ago

Job SummaryTo make outbound calls to delinquent customers to ensure payments are received by the Bank, minimizing losses.Key AccountabilitiesPerformed outbound calls to contact delinquent customer and request for customer payment to cover overdue amountEnsuring service level targets are met on daily basis.Maintain all communication with customer well recorded for future collection activities.Raise request for legal case if needed to secure customer obligation.Arrange to block defaulters and guarantors accounts to recover past duesFollow up with the branches and account officer for recovery purposes.Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation/termination cases.Help in early identifications of skips and remedial action and perform early tracing activities.Blocking of the accounts in case of No Salary transfer/Loss of employment. Ensuring the set call targets are met on daily basis.Ensure the customer's accounts are debited on timely basis to cover the overdue payments.Providing timely feedback on any company performance to restrict the companies and avoid any further loss to the bank.Perform other duties assigned by supervisorAchieve monthly collection target as per KPIsKey CompetenciesBanking knowledgeCommunication SkillProduct knowledgeBasic Computer literacyDecisiveness,Teamwork and coordination.Qualifications and ExperienceRequired Qualifications

University degree (Bachelor of Commerce)
Training certificate in related field
1-2-year diploma in required field

Required Experience

Arabic language (Preferred)
English language
1 - 3 years in related field

Commercial Bank

Apply Now