Operational Manager, HRIS
Bayside Solutions
- Dublin, CA
- $124,800-140,000 per year
- Permanent
- Full-time
- Manage HRIS capabilities in support of business needs and HR strategy, focusing on ATS and LMS portfolios. Serve as subject matter expert for systems, processes, administration, and end-user experience.
- Provide end-user support, including hands-on management and team oversight in dispositioning system user tickets and active issue management and escalation management following HRIS governance guidelines.
- Manage uploading and testing new LMS, ATS, and other portfolio system content.
- Partner with vendors, IT, and HR leadership to identify and mitigate potential risks.
- Identify and implement best practice quality control standards to ensure highest quality operations.
- Track and adhere to compliance requirements.
- Partner with HRIS leadership and clients to support the technology roadmap with program scoping, resource planning, and portfolio management.
- Evaluate operational effectiveness and develop business cases to prioritize process and system improvement initiatives.
- Lead assigned HRIS projects related to upgrades, enhancements, and new implementations.
- Manage requirements definition and design by defining business requirements and creating functional specifications and related documentation; manage User Acceptance Testing and support defect resolution.
- Ensure management is fully informed of risks, issues, and challenges and contribute to the design of solutions to address issues, mitigate risk, and support operations.
- Provide support for the development of training to system users.
- Maintain relationships and manage escalations with vendors and service providers for assigned portfolio of HR systems.
- Provide leadership, coaching, development, and mentoring for a team of analysts.
- Provide leadership on industry and technology trends, competitive benchmarks, and best practices.
- Effectively translate strategy, goals, and management philosophies into pragmatic and actionable deliverables.
- Bachelor's degree
- Minimum of 3 years of prior HRIS experience in a leadership role
- Experience with vendor management
- Experience with LMS and ATS preferred
- Proven analytical and customer service skills
- Able to interact with all levels of internal and external personnel
- Able to exercise discretion with highly confidential information
- Able to lead others by providing expertise, and to manage workload and delegate work to others
- Good communication skills, both verbal and written, with all levels of associates