Service Technician
Groundworks
- Ankeny, IA
- Permanent
- Full-time
We're committed to bringing passion and customer focus to the business.Foundation Recovery Systems, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.We're hiring Service Technicians (Service Sales) in Ankeny IA. The Service Technician is an integral part of the customer experience after their initial installation. Service Technicians travel to our customer's home in a company-provided vehicle to inspect and service preexisting equipment installed by Groundworks. The Service Technician drives sales from existing customers by recommending additional foundation repair, crawlspace encapsulation, basement waterproofing, and concrete lifting products as necessary. Groundworks provides qualified, high-quality warm sales lead appointments, there is no cold calling required!What we provide for our Service Technicians:Bi-weekly Pay & Sales Commission - Many earn $120k+ (based on prior experience and ability to navigate the sales process)Company-provided Vehicle & Gas CardCompany-sponsored certification programs & career developmentAdvanced leadership training opportunities - we promote from within 90% of the timeBenefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) retirement program with a company match, 2 weeks paid time off & 6 holidays.Employee Ownership ProgramFull-time nonseasonal work, we work year-round!Competitive and rewarding, family-oriented culture.Job Responsibilities:Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.Travel to a customer’s home on a pre-set appointment using a company vehicle.Build long-term relationships with customers and professionally represent Groundworks.Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.Perform yearly maintenance visits, examining work previously completed.Perform reactive service appointments, diagnose, and fix any issues.Install the additional products purchased by the customer as necessary.Adhere to safety/health regulations and procedures when carrying out construction operations.Examines work done by the company and determines potential warranty or non-warranty work.Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.What is required to join our team as a Service Technician:One or more years of proven commission-driven sales experience required.Construction/Home Improvement experience preferred.Proven customer relations experience, with in-home services preferred.Skill in operating construction equipment and/or power tools preferred.Experienced in troubleshooting and problem-solving.Comfortable working in confined spaces (Service Technicians regularly inspect Crawlspaces).High school diploma or GED preferred or equivalent experience.At least one year of sales experience is preferred.A valid, non-restrictive Driver's License is required.Who is Groundworks?With more than 50 locations across the USA, is the fastest-growing foundation solutions company in the country!Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use to unite us as OneTribe.When customers choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history.It’s the Groundworks difference!So come and help us make history. Join our Tribe!