Business Development Center Representative

• Paid Training
• Benefits
• Promotes from within

• Responsible for some inbound calls and making outbound follow-up calls to recent service and sales department customers
• Utilize the CRM databases for communication cycles with customers
• Educate self on latest service & product offerings, including pricing
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Assist with internet email leads and internet phone leads for both sales and service departments
• Be available to respond to email inquiries in a professional, well-spoken manner
• Prepared to interact with customers via phone calls every day (similar to call center processes)
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately

• Excellent verbal and written communication skills
• Able to handle objections over the phone
• Call center experience preferred
• Proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• works well in a busy env
• Self-motivated and goal oriented
• Must be willing to submit to a drug screen prior to employment

Mercedes-Benz