Director, Renewal Sales
ServiceNow
- Roma
- Tempo indeterminato
- Full time
- Partner with EMEA South leaders on refining our renewals strategy and engagement with the region Sales teams
- Ensure that Renewal procedures are understood and implemented across the teams
- Manage the South renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
- Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs
- Provide role clarity for team members and link departmental goals to the larger organization
- Provide summaries of performance metrics that enable the sales organization to focus on renewals execution, customer success and account planning for the renewal
- Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
- Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
- Assist Sales or Renewals reps and leadership with renewals negotiations
- Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
- Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large
- 10+ years of progressive experience in Renewal Sales, or Customer Success leadership - preferably in a SaaS environment in local emea markets
- Ability to drive operational excellence, leveraging data and efficient decision making to drive on time renewals.
- Channel Management expertise with ability to drive on time renewals with partners
- Ability to make commercial business decisions and execute effectively
- Strong stakeholder management and an ability to communicate effectively at all levels of the business.
- Experience creating employee-focused programs to increase engagement
- English and preference for Fluency in French or Spanish or Italian