Assistant Store Manager
Mejuri
- San Francisco, CA
- $30.00-37.00 per hour
- Permanent
- Full-time
- Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story.
- Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
- Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
- Partner with marketing & store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.
- Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
- Promptly respond to and escalate any customer complaints.
- Assist the Store Manager in hiring, coaching, and developing a service-minded and high performing team
- Build and promote strong collaborative relationships in your market and HQ
- Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery
- Support a performance culture of ownership, continuous improvement and goal achievement
- Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
- Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
- Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
- Embed the Mejuri values into the team's daily activities
- Continuously network and build a candidate pipeline for current and future openings
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
- Set and communicate sales and productivity goals for the team, track store's performance at all times and achieve sales through teamwork
- Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
- Review weekly and monthly sales and product performance data taking action to improve sales performance
- Review space productivity data and take action to maximize productivity and sales performance
- Gather insights from customers, communicating them to HQ
- Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
- Supporting maintenance of visual and operational standards with the leadership team
- Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
- Support in managing time off requests and scheduling
- Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
- Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Off's where possible
- Manage team to prepare for and conduct stock-takes in a timely and effective manner
- Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
- Manage security of store, products and team, raising any issues with Head Office
- Maintain Mejuri brand standards of visual presentation, cleanliness and functionality of displays, working closely with the Visuals Lead and managing their time and productivity
- Supporting the collection and analysis of data related to merchandising and working collaboratively with your leadership team to maximize for profitability
- Ensure all appropriate merchandising collateral is set up according to guidelines
- Focus on inventory analysis, flag, identify and action any inefficiencies
- Track and drive inventory KPI performance
- Inform HQ of any internal (team members) and external (customer) feedback
- 2+ years minimum experience as a leader in retail, sales or customer service
- Understanding of local market challenges and requirements relevant to new store openings
- A desire to deliver exceptional customer service
- Demonstrated understanding of service excellence in a consumer environment
- Excellent communication skills
- You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need
- The desire to work in a fast paced, entrepreneurial environment -you understand the importance of experimentation and iteration
- Bonus: you've worked at a start-up or fast growing company
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount!