Org Level 1Texas Tech Univ Health Sciences CtrOrg Level 7171132 - ITSC PC Support LbkPosition DescriptionThe IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.Requisition ID36897BRTravel RequiredUp to 25%Pay Grade MaximumSalary commensurate with education, experience and/or skills.Major/Essential FunctionsWith close supervision by management and/or project leads:
The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.
Knowledge, Skills, Abilities:
Exercise judgment based on an understanding of organizational policies and activities.
Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
Communicate effectively, both orally and in writing.
Establish and maintain effective work relationships.
Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
Basic technology hardware and software competency.
Training in fundamental hardware and software support through education or experience.Grant Funded?NoPay Grade MinimumSalary commensurate with education, experience and/or skills.Pay BasisHourlyPreferred Qualifications
Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products.
Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications).
Advanced experience with network domain environments. Non-technical skills required for this position include: Customer service orientation, collaborative interdependent work style, team oriented, excellent communication skills (written, technical writing, verbal, listening) and self-motivated.
The position also requires a strong ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgments based on an understanding of organizational policies and activities as well as a strong ability to establish and maintain good working relationships with fellow employees, HSC staff and students.
CampusHSC - LubbockDepartmentITSC PC Support LbkRequired AttachmentsCover Letter, Resume / CVJob GroupMid-Level ITShiftDayRequired QualificationsBachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.Does this position work in a research laboratory?NoNavy Enlisted Classification CodeCTT, ITArmy Military Occupational Specialty Code25B, 255AAir Force Specialty Code3D1X1, 3D1X2Marine Military Occupational Specialty Code0651, 6694Jeanne Clery ActThe Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: .
