Universal Banker (Personal Banker) - Branch Support
Central Pacific Bank
- Honolulu, HI
- Permanent
- Full-time
- Accepts secured and unsecured consumer loan and personal lines of credit applications and able to open all types of consumer and business deposit products and related services
- Profiles customers while opening or servicing deposit accounts to determine needs.
- Actively participates in customer retention programs to build and retain customer relationships and find opportunities to acquire new relationships.
- Manages a portfolio of HVC customers to build and retain customer relationships.
- Analyzes tax returns and financial statements.
- Participates in branch or bank wide campaigns.
- Actively cross-sells and refers customers to the appropriate business partners
- Achieves all individual/branch goals as assigned which may include deposit, loan and portfolio growth goals; revenue & risk management targets.
- Manages risk and takes prompt action in event of discovery of any loss or irregularities in the handling of transaction documents, accounts, or company assets.
- Process various transactions including but not limited to deposits, withdrawals, various payments, cash advances, U.S. Savings Bonds applications/redemptions, check cashing placing stops, cautions & holds, foreign currency exchange with minimal errors; balance teller cash on a daily basis.
- Purchase and sell cash to/from vault, assist in the replenishment of cash dispensers.
- UB I: High School Diploma or equivalent required.
- UB II: Bachelor’s Degree from an accredited university. Relevant work experience may substitute for the degree requirement.
- 1+ year(s) of demonstrated success in sales and customer service.
- 1+ year(s) of branch operations experience or successful completion of teller and new account certification within 6 months of hire.
- 2+ years of branch/bank operations experience and sales of retail financial products.
- 1+ year(s) of experience explaining credit products, accepting/closing consumer and business loan applications.
- Registration with the Nationwide Mortgage Licensing System & Registry (NMLS) is required prior to performing any duties of a Mortgage Loan Originator (MLO), if applicable.
- Notary Public commission preferred.
- Must be able to move and lift items up to 20lbs and perform other light physical work.
- Must be able to operate standard office equipment, including phone, personal computer, copier, etc.
- Must be able to clearly communicate verbally and in writing with all internal and external customers.
- Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
- Must also be able to adapt to different work environments as needed to perform the job.