Customer Service Representative
Family Heating and Air
- Ocean Springs, MS
- $17.00-20.00 per hour
- Permanent
- Full-time
- 2+ years answering incoming calls required, within a service-related industry is a huge plus!
- Impeccable customer service skills
- Ability to multi-task and stay calm within a fast-paced environment
- Geographical working knowledge of sales area or map reading skills
- Energetic personality with strong interpersonal skills
- Must pass a background check and pre-employment drug testing
- Intermediate to Advanced MS Word, Excel, and Outlook skill set
- Able to communicate clearly in the English language, both verbally and in writing
- High school diploma or general education degree (GED)
- Advanced level knowledge of software technologies, such as iOS, Android, and Windows OS
- Project or process management experience
- Scheduling experience for technicians, and installers working in the field
- Experience using dispatching software such as Service Titan, Field Edge, ESC, and/or dEsco