IT Support Engineer, Barcelona
Hays
- Barcelona
- Permanente
- Tiempo completo
HAYS IT is collaborating with an international legal practice focused on helping their clients and their team succeed in an ever-evolving world. Amidst new digital economic political and environmental challenges they offer commercially oriented insights and legal services to provide a competitive edge. With a global presence across Europe Asia and the United States their expertise lies in core sectors serving both market leaders and fast-growing companies. We are looking for an IT Support Engineer for resolution of computer software and hardware issues and assist in system an process maintenance.Your main responsibilities will include- Provide deskside telephone email and remote access support to users of IT systems across multiple sites and within SLAs. Focus on and able to work to comply with the agreed business SLAs.
- Be involved in the building installation delivery and maintenance of all client-facing IT equipment including but not limited to PCs laptops smartphones and tablets as required by the business.
- Ensure client satisfaction with timely communications and updates.
- Monitor incidents to identify frequently arising issues which could be categorized as problems. Apply problem-solving techniques using a sound logical approach. Ability to research using all means available in order to identify the root cause to be avoided in the future.
- Provide user coaching whenever possible to promote self-analysis and self-service instead of user assistance in the future.
- Train the users in the technologies implemented in Osborne Clarke.
- Monitor equipment stock levels alerting management when stock levels are low.
- Support operate and manage the operational platforms hardware its various operating systems and core technologies.
- Support operate and maintain the integrity and security of all components comprising various clients network and operational platforms including all data.
- Be responsible for consulting with users management vendors and technicians to assess computing needs system requirements installation or repair time costs resources and materials needed.
- To work closely with the international IT team on operating and supporting those international infrastructural IT systems.
- Any other duties that may be required to ensure the efficient operation of the IT service. Experience and Skills
- Analyse and route issues into the proper ticketing systems and update and close tickets in a timely manner.
- We require somebody with relevant IT experience used to working in a demanding IT Service Desk team with a high level of personal responsibility.
- Zero Trust Security tools (zScaler - Private Access Internet Security and Digital Experience).
- Antivirus / anti-spam tools.Incident Management tool.
- MDM (MS Endpoint Manager/MobileIron).
- Azure framework IaaS SaaS and security products.
- Monitoring and management systems (Nagios Core).
- Cloud telephony (Avaya Cloud Office). Unified Communications ideally Teams.
- Security Solutions such as firewalls and DLP software.
- Server and PC operating systems including Windows 10 Windows 2016/2019 Server.
- Network hardware protocols and standards.
- Microsoft 365 Certified Modern Desktop Administrator Associate certification desirable or equivalent knowledge.
- Fluent spoken and written English. We offerSchedule 14 00 to 22 00. Location Barcelona. Contract by Hays in a long project.Microsoft 365, Windows
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