Customer Service Call Center Representative
Conduent State & Local Solutions, Inc
- San Antonio, TX
- $15.00 per hour
- Permanent
- Full-time
- Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate
- Acknowledge and resolve customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise yet accurate
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
- Full Time Employment
- Hourly Rate of $15.00 starting on day one
- This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
- Business/Operations Hours: Monday – Sunday, 24/7
- Shift differential of $1.50 per hour if working hours between (6:00PM to 6:00AM)
- Weekend shift differential of $1.00/hr
- Incentive Plan - Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
- Training Schedule: Monday-Friday (11:00am-8:00pm)
- Career Growth Opportunities
- Great Work Environment
- Vacation, Sick Time, and Holiday Pay
- Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
- 401K
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong commitment and work ethic.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of Conduent 3-to-6-week new hire paid training programs
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Can navigate multiple applications/screens and research solutions with This would include navigating multiple computer systems and platforms.
- Love helping people and guiding them to the best solution for their issue
- Are excited by innovative
- Provide calm conflict resolution and problem solving for frustrated
- Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Six months minimum experience in call center, customer service and/or dispatcher experience.
- Customer Service experience.
- Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
- Must be able to successfully pass a criminal background, credit check, and security fingerprint.
- 1+ years of previous call center experience