Center Director
The Learning Experience
- Brooklyn, NY
- $100,000-120,000 per year
- Permanent
- Full-time
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- Organizes and executes community marketing events to drive awareness and enrollment
- Builds new relationships with community and business leaders to drive enrollment
- Maintains the lead tracking portal and customer database; effectively uses all tools available.
- Has a strong understanding of the childcare offerings within the community
- Uses social media platforms to effectively develop new leads
- Nurtures leads through consistent outreach and follow up with potential families to secure enrollment.
- Effectively engages prospective families through both in-person and virtual center tours
- Is skilled in building strong connections and ‘closing the deal’ resulting in enrollment growth.
- Leads new customers through an engaging, seamless registration process and introduction to TLE
- Proactively focuses on customer satisfaction and promptly addresses customer concerns.
- Engages customers through events and activities such as “parent pleasers”
- Implements brand initiatives which drive engagement and retention
- Effectively uses social media channels to optimize customer engagement
- Regularly communicates with families regarding student progress.
- Delivers consistent business results, measured through family retention and conversion.
- Manages employee schedules and daily labor within the center, ensure appropriate ratios are always intact
- Identifies opportunities and takes action to maximize savings and efficiencies in business operations.
- Forecasts and creates enrollment growth plans based on past performance and projected occupancy
- Ensures parent billings, account receivables and collections are accurate and precise each month
- Analyzes and reconciles monthly P&L statements
- Processes payroll accurately
- Ensures the physical center environment and all health/safety standard operating procedures are always full compliance with local and state licensing regulations.
- Maintains solid relationships with state licensors
- Ensures our proprietary curriculum is executed in alignment with TLE and state standards
- Manages and audits all student and employee files in compliance with state regulations.
- Organizes facilities maintenance, technology support and other vendor relationships
- Manages and replenishes all center inventory and does so in a fiscally responsible manner.
- Maintains customer and employee information accurately across all TLE systems
- Center is compliant in all wage and hour policies and requirements
- Ensures employees have required qualifications and training intact and complete.
- Escalates information in concisely and appropriately.
- Makes sound decisions to responsibly manage business operations (i.e. weather related closings, employee relations, purchasing, labor)