Bilingual technical Support Agents (FR/EN)- Inbound Calls - Rabat | Rabat (Maroc)
- Rabat
- CDI
- Temps-plein
Act as technical support for users (Internet and TV customers) by:
· Analyzing any issues raised by the customer.
· Performing service configurations according to the orders.
· Updating clients files.
· Diagnosing malfunctions.
· Resolving simple and recurring incidents.
· Working in close collaboration with our internal and external teams.Profil recherché :· Diploma in network development, IT or a similar speciality
· Good knowledge of the Internet and various software.
· Experience working in a call center or customer service role (preference for people who have held past tech support roles).
· Outstanding spoken and written English and French as required skills.
· Collaborative spirit and thrive in working on a tech support floor.
· Passionate about being an advocate for the customer and willing to go the extra mile.Adresse de notre siège : Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)Traits de personnalité souhaités :Flexibilité Distance émotionnelle Extraversion Conventionnel
ReKrute