Catering To You Associate
Yale New Haven Health
- New Haven, CT
- $15.69 per hour
- Permanent
- Full-time
Responsibilities
- 1. Hospital Activities: Exhibits a pleasant and cheerful demeanor when answering the telephone, and when communicating with other departments within the Hospital. Satisfactory participation and attendance at required and non-required meetings and staff development programs. Attends annual and mandatory in-services, required meetings and continuing education. Performs other duties as assigned by supervisor/manager.
- 2. Non-Patient Care Activities : Maintains a clean, sanitary working environment adhering to the clean as you go policy. Demonstrates knowledge of proper chemical usage and MSDS. Adheres to hospital and department dress codes, maintaining a clean and neat appearance at all times. Utilizes equipment in performing job functions as per department safety procedures.
- 3. Quality Improvement: Responsive to patient needs at all times, during meal selection, tray delivery, catering rounds and tray retrieval. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Responsible for quality of service, graded by internal and/or external surveys continuously, meeting survey score benchmarks for unit of responsibility. Represents the department to all areas of the Hospital in a positive manner, using established customer relation techniques.
- 4. Environment of Care/Infection Control Responsibilities Safety: follows facility and departmental safety policies and procedures to include occurrence reporting. Hazardous Materials and Waste: demonstrates knowledge of role in hazardous materials and waste program. Emergency Preparedness: demonstrates knowledge of role in Emergency Preparedness Program. Participates in disaster drills, as appropriate. Life Safety: demonstrates knowledge of Life Safety Program and participates in fire drills as appropriate. Utility Systems: demonstrates knowledge of the department's response to utility failures. Infection Control: follows Facility and departmental infection control policies and procedures. Security: wears identification badge at all times, and is aware of role in minimizing security incidents.
- 5. Patient Food Service: Delivers and serves food trays to patients or provides cafeteria food service for patients. Maintains service time-lines to ensure timely delivery of meals to patients. Greets patients and introduces themselves and states where they are from and why they are there. Verifies patient name by asking the patients name and checking name band on arm. Acts as a patient advocate by answering any questions regarding food service and other routine questions. Provides basic assistance in opening containers, etc, and notifies the nursing staff if the patient needs further assistance. Takes appropriate action according to established procedures when following up on missing or wrong food items. Treats all patients with respect while being professional and courteous at all times. informs supervisor of patient issues, errors, or operational issues that effect the overall patient care or satisfaction.
Minimum - $15.69/hr.
Maximum - $25.95/hr.
YNHHS Requisition ID117608