Telecommunication Expense Coordinator

• Follow customer processes and standard operating procedures to process the following:

• Setting up new users, phone lines.
• Searching for fixed lines in all our global offices that can be disconnected.
• Decommissioning/ disconnecting users from legacy systems.
• Assistance with migration to MS Teams.
• Cost allocation based on location.
• Building inventory of providers and users.
• Troubleshooting billing issues.
• Provide support to user requests, via phone, chat, or e-mail.
• Demonstrate responsiveness and sense of urgency in all customer interactions.
• Research issues by collaborating with other internal resources when a solution is not readily available.
• Identify, escalate and/or redirect priority issues to product owner as needed.
• Stay current with application updates to provide support to our internal customers (ELC Employees)

• High-level understanding of telecommunication (mobile and fixed lines) architecture.
• Experience providing customer support during system migration.
• Preferred experience with billing of telecommunication field.
• Proficiency with MS Office (Word, Excel, Visio, and PowerPoint).
• Proficiency with SharePoint.
• Effective communication skills, including listening, writing, and speaking in English.
• Strong analytical, problem-solving, and interpersonal skills.
• Ability to work independently.
• Ability to lead training sessions with confidence.
• Availability preferred for the majority of users located in EST.

Profession