Team Lead Front Desk Agent
Vail Mountain
- Vail, CO
- $23.00-25.99 per hour
- Permanent
- Full-time
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
- Outlet: The Arrabelle Club
- Expected Pay Range: $23.00 - $25.99 / hour
- Shift Availability: Full Time and Part Time
- 4 days / week - 7:30AM to 5:00PM
- Skill Level: Lead
- Front Desk Responsibilities including answering phones, all radio communication with club and hotel staff, concierge service, housekeeping and F&B upkeep of the club
- Oversee the Ski valet department and responsible for all inventory, tracking and stickering of all member skis.
- Complete member inquiries, appointments and spa bookings on a daily basis
- Manage and understand all Club legal documents.
- Complete Sales Tours and potential member inquiries.
- Organize implement and run club functions and activities both summer and winter.
- Member name and face recognition
- Coordinate event management of all member events.
- Execute all weekly, monthly and annual events including billing.
- Complete weekly newsletter.
- Execute Jonas Club House on line events and calendar.
- Maintain and update Club Website.
- Maintain Confidentiality of all members.
- Complete retail, food and beverage, and ski inventories daily and monthly.
- Able to perform and multi task in a high paced and stressful environment.
- Implement Safety Leadership program.
- RPOS use on a daily basis
- Locker room program including all set up, programming and name plates
- Other duties as assigned
- Bachelor Degree - required.
- Previous Management Experience - required
- Previous Club and Food and Beverage Experience - required.
- Tips, Serv Safe, CPR and 1st Aid Certifications - required.
- Computer knowledge including Word, Excel, and programs including Emma, Peoplesoft, Jonas, Club house on line, RPOS, Outlook, Coupa - preferred.
- Ability to lift up to 50 pounds - required.
Reference Date: 04/18/2024
Job Code Function: Front Office