Sr. Customer Success Manager, Public Sector
Trellix
- Virginia
- Permanent
- Full-time
excellence. This person has a passion for solving problems, is devoted to operational and engagement improvements, and is committed to developing the skills of their team.Essential Responsibilities
● Predictably manage recurring revenue and deliver high on-time renewal rates
● Own key metrics for your team including renewal forecast, activity management, upsells, adoption, and churn
● Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from our solutions
● Recruit, coach, motivate and manage a high performing team
● Build and support a high-energy, customer-focused culture
● Personally manage escalations and negotiations alongside your direct reports
● Work cross-functionally to advocate for customer needs and ensure proper company alignment in support of these accountsJob Requirements
● Proven experience leading a Customer Success team for a rapidly growing SaaS company in a leadership role
● Strong analytic and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them
● A solid professional, with a minimum of 8+ years experience managing a high performing team (professional services, sales, CSM, or Account Management)
● Be able to travel up to 20% of the time to customer meetings or remote officesCompany Benefits and Perks:We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement