Assistant General Manager (Operation)
- Dhaka
- Permanent
- Full-time
- Emergency circumstances require 24-hour availability. Required to travel to various locations.
- Collaborate with other manager and staff member in order to formulate and implement policies, procedures, goals, and objectives.
- Ensuring transport staffs deliver the service appropriate to the changing needs of customer in line with relevant guidance.
- Ensuring all Drivers, Supervisor, Ticket Sales Executives are working effectively and efficiently to ensure smooth operations.
- Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, and other operations related functions.
- Communicating effectively with passengers and responding to their requirements.
- Responsible to handle the accident cases with concerned department.
- Liaison with related department i.e. police, local authorities etc.
- Tracks and maintains employee attendance system, processes driver and operations staff vacation requests.
- Maintains/orders necessary driver and staff uniforms.
- Ensures drivers have the daily documentation necessary to complete their routes. Hires, trains, develop, monitors, and evaluate staff.
- Reviews and recommends personnel actions for approval.
- Any other task assigned by the Management.
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