Automotive Service Advisor
Tri City Subaru
- Somersworth, NH
- Permanent
- Full-time
- Greet customers with hospitality and respect
- Must be distinctly people-orientated
- Work with technician and co-workers to present the best repair / maintenance procedures to the customer
- Offer additional services and repairs to customers
- Compute the cost of replacement parts and labor, communicate and record estimates according to process
- Schedule appointments with customers and update them on vehicle status
- Insure all work is performed to proper specification
- Maintain a positive attitude and team atmosphere at all times
- Professional phone skills
- Work to create long term relationships between the store, yourself and the customer
- Maintain Customer Satisfaction scores at or above district average
- Saturday availability
- Automotive experience preferred. Candidate must have experience in service industry, retail industry or experience in some kind of sales or customer service
- Experience with DealerTrack or automotive computer systems a plus
- Current valid drivers license & acceptable driving record for insurance carrier
- Pass a standard drug test