OPERATIONS ANALYST I
MP2 Energy
- Houston, TX
- Permanent
- Full-time
- Monitor and manage day-to-day operations, including processing of transactions and resolving exceptions to ensure timely and accurate production of enrollments, drops, etc. and invoices for across the SES footprint
- Review, analyze and take appropriate action on applicable reporting and any issues identified during day-to-day responsibilities
- Analyze and troubleshoot customer (internal and external) inquiries, issues, and concerns, including working with other departments to resolve and ensure the best customer service interaction possible
- Review and respond to operations related inquiries in a timely and professional manner
- Analyze errors/issues to identify the root causes and develop mechanisms to minimize or eliminate future issues
- Analyze and validate data to provide assurance of accuracy and validity of critical business information.
- Communicate and resolve issues with utilities, as needed.
- Utilize problem-solving and multi-tasking skills to manage daily work requirements, along with interruptions of additional requests.
- Continuously think about methods to improve operational activities and suggest process and system improvements, as needed.
- Maintain proper documentation of the operations processes and related controls
- Provide cross-functional support to peers and departments to develop satisfactory end-to end delivery processes and results
- Collaborate and coordinate with cross functional teams on new initiatives or projects
- Responsible for backing up other analysts on the team, when necessary
- Other duties as assigned
- High School Diploma
- Minimum 0 - 3 years' experience in energy field
- Knowledge of ERCOT, PJM, MISO, NYISO, NEISO and CAISO markets
- Knowledge of PUC and/or Utility standards
- Good communication skills, written and oral, for example ensuring sales agents are kept informed of any delays in turning around pricing requests, or outlining the rationale behind a decision not to approve credit for a customer.
- Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
- Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
- Excellent attention to detail
- Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills
- Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
- Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
- Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships
- Self-motivated with the desire to consistently improve performance and gain further knowledge
- Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills
- Required to be in-person in The Woodlands/Houston, TX through a hybrid workplace environment
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Disability Programs (STD & LTD)
- Employee Basic Term Life Insurance
- Generous Vacation & Company Holidays
- Flexible hybrid working schedule
- Training and coaching
- Tuition Reimbursement
- Paid Parental Leave
- And much more!