Access Director-Experience Full-Time Days
Northwestern Medicine
- Chicago, IL
- $74.12 per hour
- Permanent
- Full-time
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- Executive Management, Chicago, Illinois, United States
- $10,000 Tuition Reimbursement per year ($5,700 part-time)
- $10,000 Student Loan Repayment ($5,000 part-time)
- $1,000 Professional Development per year ($500 part-time)
- $250 Wellbeing Fund per year($125 for part-time)
- Matching 401(k)
- Excellent medical, dental and vision coverage
- Life insurance
- Annual Employee Salary Increase and Incentive Bonus
- Paid time off and Holiday pay
- Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
- Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
- Leads a team of product leaders and business analysts to deliver on the experience, access, virtual, and digital roadmap items, alongside IS counterpart and IS product teams
- Sets vision, strategy, and objectives; supporting design and product leaders; and ensuring teams are integrating and collaborating to deliver a consistent end-to-end experience across channels.
- Single experience leader responsible for experience strategy, processes, and outcomes across the end-to-end patient journey; accountable to a steering committee comprised of key business stakeholders, including clinical operations.
- Guides, supports, and facilitates end-to-end planning process structure. Emphasizes cross-functional work that helps to deliver experience capabilities efficiently and effectively
- Defines success metrics and KPIs
- Sets direction for how shared service teams should prioritize work
- Responsible for team to measure and track experience value delivered
- Helps manage internal communications and execution of change plan
- Prioritizes features, defines requirements with product leaders and clinical operations
- Responsible for leveraging standards and work product from existing project teams as needed
- Responsible for reporting status and socializing product intent and decisions with stakeholders and steering committee
- Lead a team that has a balance of Access, IS, Clinical Ops, Clinical and Design to have a seat at the table to inform key decisions, continue designing the benefits, and prioritize
- Using an agile process helps to focus on small areas at a time to keep moving fast and adjust as you go.
- Incorporate research to maintain the patient's perspective to increase the likelihood of success and provide the most value to members.
- Bachelors degree. Strong communication, teamwork and critical thinking skills.
- Ability to manage multiple priorities.
- Demonstrated leadership abilities.
- Proficient at problem solving and decision-making skills, with ability to confront and resolve issues.
- MBA strongly preferred.
- 6-8 years progressive management responsibility, preferably within a hospital environment.