Operations Manager | The Retreat at Silvies Valley Ranch
Columbia Hospitality
- Seneca, OR
- Permanent
- Full-time
- Health, Dental, Vision insurance
- Employee Discounts
- Paid Time Off
- Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.
- Ensure consistent compliance with resort policies and outstanding, intuitive guest service while maximizing departmental profits.
- Proactively and thoughtfully anticipate and prevent negative guest experiences through training, communication, planning and organizing.
- Oversee all projects within the property; work closely with General Manager and the community to enhance the guest experience and workplace environment.
- Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
- Provide trouble-shooting support for all hotel services.
- Ensure compliance of company’s resort policies and SOP’s.
- Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, replying in a timely manner.
- Manage guest communication for pre-arrival, in-house and post-departure via the communication tools with front desk, housekeeping, golf shop, and restaurant.
- Assist HR with job advertising, recruitment, induction plans and training.
- Perform miscellaneous duties and assist General Manager as directed.
- Minimum 3 years as a Hotel Operations Manager in a brand name Hotel or 5 Star Resort.
- Experienced Front Office and Rooms Division Manager
- Prior restaurant management experience strongly preferred
- Prior experience with hotel operations systems and platforms required.
- Must have a passion for delivering outstanding service.
- Ability to build trust and relationships with all levels of employees.
- Self-motivated, decisive, responsible, and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication abilities are essential.
- Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.
- Golf Resort Management experience a plus.
- Demonstrates ability in golf and capable of engaging in knowledgeable about the sport.