Benefits & Leave Specialist
General Dynamics
- Norfolk, VA
- Permanent
- Full-time
- POSITION DEMANDS (Education/Training)
- Experience and success working with health and welfare plans in a large company.
- Must have thorough knowledge of benefit programs, and maintain extensive knowledge of general benefit information relative to best practices, technical and current trends. Must be willing to increase technical knowledge and skills in order to maintain effective administration of benefit programs for NASSCO-East.
- Must have understanding of the principles and procedures of human resources administration.
- Ability to respectfully, accurately and timely respond to requests and inquiries in person and over the telephone.
- Must be able to communicate clearly and concisely, both orally and in writing, and exercise high level of interpersonal skills in handling sensitive, complex and confidential personnel issues and employee situations.
- Must be able to speak clearly and persuasively in both positive and negative situations, must demonstrate group presentation skills and be able to conduct meetings.
- Ability to work independently and develop realistic action plans, demonstrating initiative and time management skills. Ability to identify and resolve problems in a timely manner, and gather and analyze information skillfully.
- Ability to demonstrate accuracy, thoroughness and follow-through to ensure quality.
- Must be resourceful and information seeking to leverage all GD, NASSCO, Fidelity and other provider resources.
- Proficiency in using computer systems and software relevant to the job duties. Capability required in Microsoft Office (Word, Excel, PowerPoint and Outlook), Fidelity, Sedgwick, and PeopleSoft.
- Basic knowledge of relevant laws and regulations applicable to Health and Welfare plan administration, including FMLA, ADA, ACA, COBRS, STD, LTD and IRS regulations.
- Ability to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
- PHYSICAL REQUIREMENTS
- WORKING RELATIONSHIPS
- Reports to the Human Resources Shared Services Manager.
- Advises employees at all levels on all issues concerning benefits.
- Maintains contact with the various departments within NASSCO. Also maintains extensive contacts with the vendors and the General Dynamics Service Center.
- This position has no direct reports.
- PRINCIPAL RESPONSIBILITIES
- Act as liaison with various insurance carriers and fosters effective relationships with client representatives. Acts as a resource to employees to ensure their understanding and compliance with benefits policies and regulations. Keeps management advised of potential problem areas and recommends / implements solutions as appropriate.
- Work with Human Resources Shared Services Manager and GDHQ to develop, implement and communicate wellness programs and employee engagement strategy.
- Provide exceptional customer service support to internal and external customers.
- Assist in development of communication tools to enhance understanding of benefits plans. Coordinate educational webinars and on-site meetings.
- Administer Leaves of Absences including Workers' Compensation, FMLA, STD and LTD. Maintain accurate and detailed records. Liaise with supervisors and leadership as required.
- Liaise with Human Resources Shared Services Manager to ensure annual benefits enrollment, including all preparatory work during annual renewal and preparation and delivery of annual enrollment orientation presentations are timely, accurate and ensure employee understanding of benefit programs.
- In conjunction with Human Resources Shared Services Manager, develop and maintain content of benefits portion of employee orientation for represented and non-represented employees. Conduct employee benefit portion of employee orientation.
- Ensure employee understanding of benefits programs by regularly generating communication and counseling employees/dependents as situations arise. Handle benefit inquiries to ensure quick, equitable, and courteous resolution.
- Serve as the primary point of contact for benefit providers, brokers, third party administrators, and employees for all benefits issues. Responsible for the processing of the Disability Plans, working with vendors on problems and issues and assisting employee regarding their claims and issues.
- Works with the various vendors in keeping NASSCO's supply of their brochures and booklets in stock.
- Maintain the employees benefit files and comply with corporate policies and federal and state laws and regulations.
- Document and maintains detailed written procedures on all duties and responsibilities.
- Work under broad direction and performs additional responsibilities and duties as assigned.
- ACCOUNTABILITY
- UNIQUE/ADDITIONAL REQUIREMENTS