Customer Service Specialist
Synergistix
- Sunrise, FL
- Permanent
- Full-time
Aiming to transcend customer’s experience every time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Gaining expert knowledge and understanding of the company’s services and applications.
- Building relationships with customers to create a reputation of exceptional customer service.
- Following strict guidelines, processes and company standards.
- Responding promptly to customer inquiries.
- Ability to de-escalate issues in stressful situations.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Providing daily follow-up to ensure customer satisfaction.
- Tracking “Open Tickets” and keeping ticket histories current and complete, including customer interactions, transactions, comments and complaints.
- Answering “how to” questions and directing customers.
- Monitoring all customer support calls in the call-tracking system.
- Returning calls from customers, as well as entering new issues or requests into the call-tracking database on a daily basis.
- Documenting resolutions and offering suggestions for inclusion in department knowledge base.
- Ability to read from scripts.
- Passionate, friendly and enthusiastic attitude towards customers.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
- Compliance with all personnel policies.
- 2+ years of customer service experience.
- Experience servicing high-end customers in a call center setting.
- Experience working with chat based Customer Support Web Application.
- Required understanding of standard concepts, practices, and procedures within the technology field.
- Ability to work flexible hours.
- Ability to type 40 wpm.
- Excellent customer service skills required.
- Strong organizational, verbal, written and inter-group collaborative skills a must.
- Ability to prioritize issues and respond accordingly.
- Strong analytical and problem solving abilities.
- Demonstrated ability to work individually as well as part of a team.
- Self-motivated with the ability to take initiative and provide results.
- Flexibility to perform duties outside of normal job scope.
- Comprehensive health plans with generous company match for employee and dependents.
- 401k plan.
- Dental and Vision plans.
- Supplemental/Gap Plans.
- Short and Long Term Disability insurance.
- 100% company paid life insurance plan (with buy up).
- Spouse and Children life insurance plan.
- Up to 5 weeks of Paid Time Off (PTO).
- Paid Day Off during the month of your birthday.
- Paid Day Off during the month of your service anniversary.
- Company-paid Volunteer Time.
- Flexible work schedules.
- Telecommuting (for qualifying positions).
- Casual Dress 5 days a week.
- Annual Employee Appreciation Day.
- Monthly Town Hall Meetings.
- Birthday and Service Anniversary Celebrations.
- Fun events for you and your family including our Annual Company Picnic and Holiday Celebration.
- Bagel Friday’s.
- Game room.
- Dry cleaning service.
- Monthly appreciation events.
- ...and much more!
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