Help Desk Technician
Cordant Health Solutions
- Indianapolis, IN
- Permanent
- Full-time
Location Indianapolis, IN
Full-Time/Part-Time Full-Time
DescriptionPosition Summary:This position oversees the help desk tickets and the issuing of new equipment.The Help Desk Technician reports to Client Implementation Manager.Essential Functions:Provide hardware and software support - In an efficient and professional manner assist user issues like the following:
- Windows and software knowledge/troubleshooting.
- Use Bomgar Remote Support to diagnose and troubleshoot Remote users.
- Interface with Dell to provide warranty support on systems.
- Installation of operating systems and other standard software for new systems or re-imaging both onsite and remote.
- Understanding how to troubleshoot issues with: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for on-site break-fix.
- Basic understanding of DHCP / DNS, Active Directory, wireless connectivity / wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
- Work with the network team on basic troubleshooting and tasks.
- Experience troubleshooting O365, MS Office, MS Teams is preferred.
- Management of asset Inventory and detailed record keeping is essential.
- Some lite Cell phone support.
- Deployment, collection, keeping inventory.
- Resetting and wiping.
- All Ticket Support using Manage Engine (Ticket Platform).
- Incident: Various troubleshooting scenarios on end-user devices.
- Task: Deployment, Collection, and configuration of end-user devices.
- Email through O365 Mail.
- Knowledge of Microsoft Outlook is a plus.
- Chat platforms. MS Teams.
- Calls made through Webex Calling.
- Video Conferencing through MS Teams.
- Provide Technical training to users through video conferencing or in person.
- Create Technical documentation.
- Verify and test new software and/or processes.
- Assist with placing technical signage around the office when needed.
- Special projects as assigned
- All other duties as assigned
- High school diploma or equivalent
- O365
- MS Teams
- VPN
- Windows
- New Hire Onboarding
- Light to moderate physical effort (lift/carry up to 25 lbs.) -Heavier weights with assistance
- Sitting & standing for long periods of time
- Repetitive motions and/or prolonged computer use
- Working at a fast pace, subject to many interruptions and both physical and mental stress