(seasonal) US Open Ticket Office Client Services Representatives
US Open
- Queens, NY
- $18.00 per hour
- Temporary
- Full-time
- Respond to general customer inquiries, invoice questions, and customer complaints by phone, email and chat in a prompt, efficient, and professional manner
- Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
- Provide all guests with ticket access info, plan information, and mobile delivery
- Skillfully interact with fans of the US Open and USTA Staff to provide a positive experience
- Assist Ticket Staff with various projects. Projects may include:
- tracking and reporting of ticket sales and/or availability
- shipping through FedEx shipping system
- price checking
- Other duties as assigned
- Available to work for the full duration of the US Open tournament (3 weeks from August 19
- Ability to learn quickly and work efficiently and computer proficient to access/update
- Working knowledge of Google Suite and Microsoft Word, Excel and PowerPoint
- Maintain a positive, outgoing demeanor, adhering to the core expectations of our team at all
- Ability to remain calm and focused in a fast-paced environment and during stressful
- Arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
- Willing and comfortable working part of daily shift outdoors in various weather conditions in
- Personable and proactive in providing assistance to all guests with the highest level of
- Excellent communication skills with thorough understanding of written and spoken English
- Experience working in a ticket office for major sporting event, team or venue
- Previous experience working in hospitality, sales or in a call center
- Bilingual is a plus, but not necessary
- Knowledge of ZenDesk, Ticketmaster Archtics (or similar ticketing system)