Ward Secretary
Beaumont Health
- Dearborn, MI
- Permanent
- Full-time
- Answers call lights and forwards requests to appropriate team member.
- Answers all telephone calls within three (3) rings using appropriate scripting.
- Uses physician calling preferences when contacting physicians 100% of the time.
- Contacts physicians in a timely manner regarding consults per policy, according to physician’s order (stat vs. routine).
- Assembles, disassembles, and maintains patient medical record per unit standard.
- Collaborates with manager to order and maintain appropriate supplies and floor stock.
- Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality.
- Maintains competency in using the Electronic Medical Record (EMR).
- Demonstrates a commitment to continued self-growth and maintenance of competencies.
- Demonstrates Customer Focus, SERVICE EXCELLENCE and Relationship Oriented Care (ROC) principles.
- Utilizes scripting as outlines in Service Excellence standards.
- Demonstrates personal behaviors in accordance with CREDO principles.
- Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals and compliance to Restraint/Seclusion policies and procedures.
- Completes all mandatory training/education/competencies required for job classification, along with TB testing.
- Required High School Diploma or equivalent
- 1 year of relevant experience Medical related experience such as: Doctor’s office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, EKG Tech. Completion of a WS class/curriculum or equivalent · Previous WS experience · 1-year medical related college education within the past 5 years in addition to the completion of a medical terminology course. Required
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 25 lbs
- Waist to Waist > 5 lbs: Seldom up to 25 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 25 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 25 lbs
- Pulling Force > 5 lbs: Seldom up to 20 lbs
- Sitting: Occasionally
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Occasionally
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Stair Climbing: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Seldom
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom