Front Desk Supervisor - Residence Inn Rancho Cordova
WSManagement
- Rancho Cordova, CA
- $18.00-20.00 per hour
- Permanent
- Full-time
- Supervise and train front desk staff on all aspects of the Front Desk operation
- Lead by Example in Guest Service, Knowledge of Front Desk Operations, Being Proactive, Problem Solving and Service Recovery
- Ensure efficient operation of all front desk procedures, including check-in/check-out, reservations, and guest inquiries.
- Monitor and maintain guest satisfaction by promptly addressing any concerns or issues that may arise during their stay.
- Assist in the development and implementation of policies and procedures to enhance guest service and streamline operations.
- Collaborate with other departments to ensure seamless communication and coordination across all hotel services.
- Maintain a professional and welcoming demeanor at all times, setting the standard for exceptional customer service.
- Handle cash and credit card transactions accurately and responsibly.
- Successful experience in a Marriott Front Office position
- Expertise in using Fosse and MGS
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests, team members, and management.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Competitive wage. commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Generous vacation and sick leave policy.
- Opportunities for career advancement and professional development.
- Discounts on hotel stays and other company amenities.