Senior Specialist, Intranet
Liberty Latin America
- Panamá
- Permanente
- Tiempo completo
- Develop and maintain an intranet content strategy that aligns with the Communications calendar to reinforce company messages and culture
- Write compelling, engaging content that captivates audiences, drives traffic, and is consistent with our corporate narrative, company priorities, and brand voice
- Maintain site navigation and underlying information architecture
- Ensure the site is visually appealing and aligned with LLA brand guidelines
- Ensure consistent voice and grammatical standards
- Collaborate with teams to write/produce engaging content
- Coordinate the efforts of central/corporate content owners
- Oversee authoring and approval protocols for publishing and content updates, where appropriate in the workflow
- Partner with stakeholders to manage site improvement projects
- Help monitor employee-generated content for appropriateness
- Monitor and analyze site analytics and reports on key performance indicators (KPIs); make recommendations for improvements/changes based on these insights
- Create communication plans to announce upgrades and new features to users as needed
- Communicate actively with all main stakeholders
- Support intranet group owners in maintaining active communities, including development of community management best practices
- Ensure ongoing support and training to various user types, including average users, content owners, and functional owners, including the training of new authors on the platform
- Manage common administrative tasks related to the site
- Manage the technical relationship with the intranet vendor including to build and improve intranet functionality
- Stay on top of relevant market trends and technologies relating to collaboration tools and online content delivery systems
- Work closely with IT teams to ensure access and alignment with systems
- Degree in Communications, Journalism, or related field
- 3 to 5 years of experience managing and implementing intranets
- Experience with enterprise social networks and community management
- Bilingual English/Spanish
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to juggle changing priorities in a fast-paced, matrixed environment
- Remain calm under pressure, handling multiple deadlines and requests from multiple stakeholders
- Proven skills in project management and ability to prioritize competing interests while driving towards overall success
- Comfortable working in a cross-functional environment to ensure work gets done efficiently
- Ability to handle sensitive and confidential situations with diplomacy
- Strong leadership and inter-personal skills to be able to effectively coordinate and facilitate activities with colleagues across the business.
- High level of comfort with social software and other web-based technologies
- Excellent Microsoft Word, Excel, and PowerPoint skills
- Basic understanding of the components of common web technology (HTML, CSS, Javascript), a plus
- Proficient photo editing skills in Adobe Photoshop, a plus