Technical Support Specialist - Tier 2

• Design, install and maintain network and system components.
• Diagnose and resolve hardware and software issues.
• Coordinate procurement of new laptops, iPhones, and printer cartridges.
• Collaborate with vendors and services providers to resolve issues.
• Recommend equipment upgrades and enhancements to improve network and system performance.
• Maintain accurate equipment inventory and network diagrams.
• Assist with ongoing projects and recommend enhancements.
• Maintain all PC's and peripherals (PC interface to mainframes) including installing, testing, troubleshooting, and resolving issues to ensure all MIS standards are maintained.
• Respond to incoming questions and resolve network user issues.
• Keep current with technological changes and industry improvements.
• Maintain network assets and license information of each user.
• Manage email, fax, and voice servers.
• Other duties as assigned.

• Bachelor's degree in Information Technology required.
• 4+ years of experience in network support and design of relevant network hardware and software.
• Advanced knowledge working with Microsoft Office 365, Azure Cloud Platforms including Azure Active Directory, Intune, and VPN products.
• Ability to adapt to a changing environment and be proactive.
• Excellent attention to detail with the ability to multi-task and manage time effectively.
• Ability to research, analyze, problem-solve, and escalate issues as needed.
• Exceptional interpersonal skills, strong work ethic, and positive attitude.
• Ability to work independently and follow instructions in a timely fashion.

• Office environment.
• Occasional car or air travel to other company facilities.
• Ability to lift up to 20 pounds occasionally.

Staffing Solutions Enterprises