Technical Support Specialist
Spring-Green Lawn Care
- Naperville, IL
- Permanent
- Full-time
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex computer hardware/software issues as needed.
- Provide timely communication on issue status and resolution.
- Manage tickets from submission to completion and provide regular updates on all incidents.
- Create/Maintain user accounts across various software systems (KB, Portal, Office, Ring Central)
- Create/Maintain asset database.
- Execute 3-year computer refresh program.
- Install, upgrade, support and troubleshoot Windows 10/11 and Microsoft Office, VOIP applications, and other company utilized software.
- Install, upgrade, support and troubleshoot for printers, and computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
- Performs other duties as assigned.
- Bachelor's degree in Information Technology related field from four-year college or university; 2 Year of IT experience preferred Windows 10/11, Office 365, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proficient with Windows Operating Systems, Microsoft Office applications, and be able to read MSSQL databases and perform basic queries. CompTIA A+, Microsoft Certifications: M365, Fundamentals, Azure, etc. preferred but not required.
- Valid driver’s license with good driving record required.