Business Analyst

• Provide a high level of customer support to DF/HCC stakeholders, including study teams, clinicians, Office of Data Quality, Office for Human Research Studies, Partners eCare and others by either resolving issues or facilitating connection with appropriate resources.
• Build protocol treatment arms and calendars in the clinical trial management systems.

• Gather, analyze, and assimilate documents required to build calendars, treatment arms.
• Collaborate with study teams and clinical staff.
• Identify obstacles encountered during the build process; communicate and develop acceptable resolutions to such obstacles.
• Understand various software systems and the interdependencies between them to guide treatment arm and calendar creation.
• Educate study team members on how subject enrollment, treatment arms, calendars work.
• Assist with business requirements gathering, workflow analysis, definition and documentation of system requirements for the many clinical research business processes involved for each of the DF/HCC institutions as they relate to the various clinical trial systems, biobanking and basic research systems.
• Assist with the design and implementation of system and workflow solutions for clinical trials management, electronic data capture, and other systems supported by the Customer Experience Operations team.
• Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc.
• Adhere to recognized project management tools and methodologies.
• Schedule and run meetings, report progress, track and route issues
• Serve as an exemplary representative of RIO. On-going communication, feedback and follow-through with customers/peers are essential.
• Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
• Manage vendor relationships

• Work closely with vendors
• Effectively balance the needs of DF/HCC, various stakeholders, and those of a generic application
• Maintain a positive collaboration with the vendor
• Develop project and system documentation throughout the course of daily activities and projects.
• Understand requirements involved in human subjects research.
• Actively participate in and support team culture.
• Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.
• Perform other related duties as assigned and/or needed
• Participate in 24/7 on-call rotation for resolution of patient care critical issues

• Bachelor’s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences or other relevant healthcare or life sciences field preferred.
• 2+ years of direct analytical work experience as a business or applications analyst in a customer facing role, in an academic and/or healthcare setting; clinical research experience a plus.
• Experience in collaborating with cross-functional teams of 5 or more indirect resources
• Experience with successful implementation of enterprise applications a plus
• Formal business analyst training and/or project management training a plus
• Proficient in complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.

• Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
• Ability to be flexible, versatile, and adaptable in activities conducted in a multi-site environment.
• Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information accurately.
• Able to self-manage and assume ownership for support tasks and project work.
• Ability to work independently and within a team.
• Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
• Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.
• Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.
• Ability to learn new tools and utilities rapidly.
• Excellent communication skills, both oral and written.
• Ability to negotiate and communicate with all levels of staff.
• Excellent organizational and analytical skills, with the proven ability to multi-task, troubleshoot, and prioritize work.

Dana-Farber Cancer Institute