Customer Service Assistant
Associated Wholesale Grocers
- Kansas City, KS
- Permanent
- Full-time
- Manage multiple phone calls and emails daily from members while providing excellent customer service.
- Makes sure all retail member's needs are met or exceeded, making sure customers are completely satisfied with end result.
- Assist buyers in effective communication to retail members resolving any and all retail opportunities
- Adjusts store orders and SSO reports based on store and buyer requests as needed to insure retail member needs are met.
- Create handbills as needed for emergency ad product, etc.
- Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
- Process all ads and promotional information for all ad groups.
- Accurately submits retail prebook orders daily, manage upload process, batching and verifying daily input of orders.
- Works with assigned divisions to insure timely system entry of retail and Food Show orders.
- High school diploma
- Minimum of 6 months previous customer service experience
- Microsoft office experience required, access experience preferred
- Must be able to multi-task easily and efficiently
- Must possess excellent prioritization skills
- Must be detail oriented and have good organizational skills
- Must be a good team player
- Medical, Dental, & Vision Insurance
- Health Savings Account
- Dependent Care Flexible Spending Account
- Paid Vacation, Holiday, and Sick Time
- 401(k) with 4% match along with 3 other contributions
- Tuition Reimbursement
- Basic & Supplemental Life and AD&D
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Wellness Program
- Yearly Christmas Bonus