Product Manager-RETAIL NR-Product Manager
Kotak Mahindra Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
- Undertake Projects Aimed at better Customer Experience journey such as Process reengineering and digital adoption.
- Ensure adequate inputs given for recommendations of changes in processes and controls.
- Identify and Enable training requirements for service team
- Identifying New opportunities for Enhancement of new processes, AOF, other formats
- Sound in customer service, business policies, processes, operations & compliance norms.
- Conduct audits for the team and provide control mechanisms.
- Support Across channels for campaigns alignment, marketing initiatives, product development and Training.
- Interacting with various internal stake holders for service related requirements and maintenance of processes/systems.
- Product & process understanding
- Digital knowhow for new projects
- Customer service orientation
- People Management skills
- Ability to guide and monitor improvements of processes
- Minimum 10 years of banking experience.
- Post graduate