Client Support Analyst (Bogota)
Dialectica
- Bogotá DC
- Permanente
- Tiempo completo
- Respect
- Teamwork
- Ownership
- Growth Mindset
- Provide exceptional customer service to European clients after 7pm Central European time.
- Coordinate expert interviews and consultations for European clients, ensuring efficient scheduling and communication.
- Resolve client inquiries, concerns, and urgent requests promptly and effectively.
- Bridge time zones to ensure timely support for European clients.
- Maintain accurate records of client interactions and expert engagements using the company's CRM system.
- Collaborate with our Client Service Team to optimize support operations and enhance client experiences.
- Serve as the guardian of seamless service and exceptional support across continents.
- Uphold the highest compliance standards in line with our clients’ requirements
- 0-1 years in a customer service role. Previous scheduling or coordinating experience is a plus .
- Proficient and fluent English in all language dimensions.
- Bachelor’s degree or higher (required).
- Availability to work 10:30am – 7:30pm.
- Strong communication and interaction skills, including demonstrated oral and written abilities.
- Attention to detail, ideally in a fast-paced and demanding environment.
- Strong problem-solving skills.
- Passion for fast-paced learning, especially in a technology-enabled environment.
- Ability to communicate and manage relationships effectively with senior colleagues and experts.
- Strong desire to work as part of a team.
- Ability to work responsibly, both independently and as part of a team.