Patient Access Representative - BMC
Essentia Health
- Brainerd, MN
- Permanent
- Part-time
- Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
- Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
- Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
- Maintains all assigned work queues according to supervisor’s instructions and guidance
- Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
- Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
- Sanitizes registration equipment between each use and restocks basic supplies
- Other clerical duties as assigned
- Previous Patient Access Representative or Patient Scheduler experience.
- Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.