Technical Support Engineer
GiveCampus
- USA
- Permanent
- Full-time
- Be the central point of contact for Tier 2 support for the full GC product suite
- Interface regularly with Partner Operations and Partner Success (who act as Tier 1 support) to discuss and log new issues and requests
- Verify incoming requests are well documented and provide enough information to be worked efficiently
- Work closely with other Engineers who will be on support rotations each week and help identify trends and repeat issues (which require root cause analysis)
- Run a daily release train to production, coordinating with Engineers on items ready to merge
- Tackle a wide variety of technical issues throughout our stack and contribute to all parts of the code base and shared documentation
- Run key daily support activities including support standup, regular pushes to production and generating support stats
- A very analytical thinker and an excellent communicator - both written and oral
- Passionate about helping customers and fellow team members be successful
- Able to multitask and manage multiple priorities in a fast-paced environment
- Self-motivated, detail-attentive, and have a desire for continuous learning
- SQL database experience (PostgreSQL, MySQL, SQLite).. Knowledge of basic SQL operations and tools like TablePlus and Metabase
- Experience with deployments to Heroku, AWS, or similar.
- 1-2 years of hands-on development experience
- Experience in a modern high-level programming language such as Ruby, Node/Javascript, Python, etc
- Experience with MVC frameworks such as Rails, Django, Pyramid, etc.
- Experience with modern front-end frameworks like React and Vue.js
- Experience with testing and automated testing frameworks like rspec and MiniTest
- Experience working on a fundraising/crowdfunding platform.
- Experience with ticketing systems including Asana and Zendesk
- Experience working on a fintech or payments technology product