Technical Support Engineer (L5)
Netflix
- USA
- Permanent
- Full-time
- Work with a large and diverse array of partners who depend on our products to build software every day.
- Dig into problems and troubleshoot collaboratively.
- Write excellent documentation (we believe that “it's not done if it's not documented”).
- Balance between the priorities of our home engineering team and the needs of our customers.
- Multitask while juggling a lot of context.
- Strong knowledge of GraphQL (bonus points for Apollo Federation)
- Some combination of the following work experience: 3+ years of experience in second-line technical support for enterprise software products OR 3+ years in technical solutions engineering OR 3+ years of engineering developer-oriented products
- Excellent technical writing skills
- Debugging and troubleshooting skills
- A customer-oriented mindset
- Nice to have: Java and/or JVM ecosystem experience