Claims Supervisor
CorVel
- Portland, OR
- $67,086-111,634 per year
- Permanent
- Full-time
- Supervises claims staff in their day-to-day operations
- Supports Claims Manager in staff recruitment, interviews and training of new staff on procedures and job-related functions
- Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
- Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations and recommends merit activity, subject to manager’s approval
- Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
- Functions as liaison, suggesting and implementing final resolution for clients and employees regarding claim-specific, procedural or special requests
- Adheres to HIPPA regulations, policies, and procedures
- Requires regular and consistent attendance
- Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
- Adheres to all company policies, best practices and procedures
- Additional projects and duties as assigned
- Excellent written and verbal communication skills
- Ability to assist team members to develop knowledge and understanding of claims practice
- Participate in Customer Claim Reviews and Presentations
- Effective quantitative, analytical and interpretive skills
- Strong leadership, management and motivational skills
- Demonstrated, Strong Customer Service Skills
- Ability to travel overnight and attend meetings if required
- Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
- Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
- Strong interpersonal, time management and organizational skills
- Ability to work both independently and within a team environment
- Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ Compensation
- Bachelor's degree or a combination of education and related experience
- Demonstrated Public Speaking Skills
- Minimum of 5 years’ experience handling claims
- Knowledge of Oregon and Washington claims experience required
- Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel
- Self-Insured Certificate preferred
- State Certification as an experienced Examiner