Program Manager of CIT
Emergence Health Network
- El Paso, TX
- Permanent
- Full-time
- Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
- Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
- Assures that all CIT clinical components consistently provide high quality, professional counseling, psychotherapy services, crisis intervention and counseling, maintains appropriate documentation, stays current on research and developments in the field, and disseminates best practice information to the unit staff as appropriate.
- Provides supervision to crisis specialists, licensed staff, and interns, including orientation and training, individual and group supervision, and evaluation of group and individual performance.
- Supervises, monitors, and assists in evaluating Crisis Intervention Team program.
- Ensures compliance with Agency policies and procedures, CIT Operating Guidelines, and law enforcement general orders in respective agencies.
- Provides leadership and administrative support to all CIT units during their assigned shift to include dedicating time weekly in the field.
- Performs assessments in various locations based on the nature of the request for services and evaluates individual needs for mental health services as well as determines the level of care of needed services.
- Educates family members so they may understand the individual's mental health symptoms, treatment and assist with referring to community resources.
- Serves as a program representative and when required serves as a spokes-person for the Crisis Intervention Team initiative.
- Works with the Crisis unit to ensure cases referred are staffed with the clinical team and that quality crisis intervention and counseling services are being provided.
- Provides information on mental health, the importance of medications and treatment compliance, and other clinical related information to individual, family, community as needed.
- Assists with recruitment, hiring, and training of staff and volunteers/students.
- Ensures quality assurance through supervision of clinicians, client satisfaction surveys, peer review, and direct feedback provided by law enforcement units to include assessments and referrals.
- Provides program support in the areas of contract compliance, reporting, goals and objectives, quality assurance systems, data collection, and documentation.
- Engages in component and program development, implementation, data evaluation, and formal reporting.
- Contributes to the development of policies and procedures supporting the delivery of programs and services.
- Coordinates or provides training, and other related staff development activities for unit staff and the El Paso Police Department.
- In collaboration with all Crisis & Emergency Service Division components, assures coordination and collaboration among all programs and services, and provides support to an integrated case-management approach to client services.
- Participates in and facilitates shift musters, leadership, and team meetings as appropriate.
- Stays informed of and disseminates to staff information related to the legal and ethical issues which may affect or directly influence the CIT unit.
- Ensures that requests for records are completed in a timely manner and demonstrates ethical conduct in all professional activities.
- Provide field support to CIT Specialists and law enforcement units during SWAT/CMT or other related calls.
- Performs other duties as assigned.
- Involves routine and frequent exposure to:
- Bright/dim light; Dusts and pollen.
- Other extreme hazards not listed above.
- Requires an active Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW) or Licensed Marriage and Family Therapist (LMFT) Texas Licensure.
- Employees must be able to pass an extensive and detailed background investigation to be hired for CIT through the El Paso Police Department.
- Must possess and maintain a valid state Driver's License with an acceptable driving record.
- Must be able to pass a TB, criminal background, and drug screen.
- Staffing requirements, including criteria that staff have diverse disciplinary backgrounds, have necessary State required license and accreditation, and are culturally and linguistically trained to serve the needs of the clinic's patient population.
- Credentialed, certified, and licensed professionals with adequate training in person-centered, family centered, trauma informed, culturally-competent and recovery-oriented care.
- Must be able to wear a ballistic vest and flashlight when required.