Teller - Deposit Specialist - Sidney, Iowa
Arbor Bank
- Sidney, IA
- Permanent
- Full-time
- Provide customer service by processing a variety of routine financial transactions including check cashing, withdrawals, deposits, loan payments, night or mail deposits.
- Records all transactions and prepares daily settlements of teller cash and proofs transactions.
- Greets customers, delivers prompt and efficient service and provides information about bank products and services.
- Answers incoming phone calls and ensures that the caller receives the service they need.
- Follows all required security procedures and policies.
- Provide customer service for all deposit account products and services included (but not limited to) checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, safe deposit boxes.
- Respond promptly to customer issues, questions, and concerns.
- Remain customer-focused, provide consistent and effective service with an emphasis on customer retention and expansion.
- Know the features and benefits of bank products and services.
- Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
- Proactively work toward achievement of personal and branch sales and customer service goals.
- Project a professional image in dress, manner, communication, and focus.
- Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
- Represent Arbor Bank by participating in community organizations and activities.
- Special projects and other duties as assigned or needed
- Precision Graphical
- Integrated Teller
- Salesforce
- Minimum of 2 years demonstrated customer contact to include: customer service, bookkeeping, computer skills, problem solving.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Strong organizational skills.
- Strong verbal and written communication skills required.
- Ability and desire to work with team of employees across multiple locations.
- High level of proficiency with organizing, facilitating, leading and negotiating with team of bank personnel to solve customer problems.
- Experience with Microsoft Office products including Word, Excel, and Outlook.
- No adverse environmental conditions expected.
- Sedentary work that primarily involves sitting/standing.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- Assessing the accuracy, neatness and thoroughness of the work assigned.