Business Systems Analyst - Customer Applications
PGE
- Tualatin, OR
- $87,225-145,375 per year
- Permanent
- Full-time
- Business Analysis (BUAN) Investigates operational requirements, problems and opportunities, seeking effective business solutions through improvements in automated and nonautomated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works iteratively with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
- Requirements Definition and Management (REQM) Facilitates scoping and business priority setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyzes requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a baseline on which delivery of a solution can commence. Manages requests for and the application of changes to baselined requirements. Identifies the impact on business requirements of interim (e.g., migration) scenarios as well as the required end position.
- Consultancy (CNSL) Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.
- Business Process Improvement (BPRE) Analyzes business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
- Requires a bachelor’s degree in business, computer science, engineering, management or other related field or equivalent experience.
- Typically five or more years in related field. Preferred experience in or knowledge of specific line of business and/or IT environment
- Working knowledge of Oracle Utilities Applications
- Working knowledge of Website and Mobile Applications
- Intermediate knowledge of business analysis framework.
- Advanced knowledge of discovery techniques and requirements definition.
- Advanced knowledge of requirements documentation.
- Intermediate knowledge of client relationship management techniques and client service models.
- Intermediate knowledge of business process improvement frameworks.
- Intermediate knowledge of change management including opportunity and benefits recognition.
- Advanced customer focus skills.
- Advanced accuracy skills.
- Advanced oral and written communication skills.
- Advanced interpersonal skills.
- Advanced decision-making skills.
- Intermediate analytical thinking skills.
- Intermediate peer mentoring skills.
- Ability to adhere to set response times, deadlines and time-sensitive tasks.
- Ability to follow accuracy standards.
- Ability to follow through on decision-making tasks.
- Ability to interact effectively and collaboratively within a team environment.
- Ability to communicate and problem solve when under stress.
- Ability to respond and adapt to frequent change.
- Ability to accept and demonstrate self-awareness when provided constructive feedback.
- Ability to discern feedback and acknowledge ownership of areas of improvement.
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
- Ability to successfully collaborate with peers, managers and others within the organization.
- Demonstrates sound memory.
- Ability to process new information to be applied consistently to work tasks.
- Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
- Ability to work long hours.
- Ability to work a variable schedule.
- Ability to report to work and perform work during periods of severe inclement weather.
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
- Ability to work shift schedule.
- Ability to work on-call schedule.