Associate Renewal Specialist
Perforce
- Minneapolis, MN
- Permanent
- Full-time
- Provide customers with a personalized level of service that reinforces the value of Perforce and its products
- Proactively engage customers to secure the renewal highlighting the value of Perforce's products and services
- Process orders and send license keys in an accurate and timely manner
- Provide quotes and ensure data integrity of customer information
- Respond to customer inquiries using established procedures and maintain the customer database
- Maintain case queue, responding to urgent cases
- Regularly provide detailed metrics to internal stakeholders, such as order status, revenue recognition dates, pricing, etc.
- Brand ambassador and product expert responsible for pipeline and customer retention
- Maintain effective relationships with account team members
- Partner with the Sales, Support, and Finance teams to address customer needs and inquires, ensuring all parties are aligned and informed
- Other related duties, as assigned
- Bachelor's Degree, preferably in Business Administration, related program, or equivalent experience
- One or more years in a customer service support role or order processing environment
- Previous software or technology experience
- CRM experience preferred, with Salesforce experience highly desirable
- Exceptional customer service and diplomacy skills
- Strong attention to detail and ability to prioritize incoming tasks and meet deadlines
- Proven ability to manage a large case load and prioritize incoming activity