Hotel Manager
Arlo DC
- Washington DC
- Permanent
- Full-time
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Conducts monthly, weekly and pre-shift meetings.
- Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
- Motivates and develops team members.
- Create preventive maintenance programs for consistency of the product
- Ensures updated safe work environment
- Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
- You build strong partnerships with internal customers and outside vendors
- You possess excellent communication and leadership skills and are a strong,creative problem solver both with Team members and third party partners operating within the hotel
- You are a proactive, self-starter who can work well both independently and as part of a team
- You are comfortable being a change agent and creating a welcoming environment
- You are confident and have the ability to think clearly on your feet and under pressure
- You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
- Overseeing leadership team members who direct the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel.
- Work in conjunction with the F&B leadership on budgets and ensuring highest level of service.
- Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
- In conjunction with the General Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
- Development of budget; responsible for maintaining targeted goals within the budget.
- Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
- Work in conjunction with People Services on bi-annual and annual performance reviews for all management and hourly team members.
- Ensure compliance training is completed in conjunction with People Services team.
- Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development.
- Assists in leading Safety Committee initiatives and Security provisions.
- Assist the General Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.
- Responsible for weekly / bi-weekly departmental meetings to focus on service, team member engagement and overall budget and revenue management.
- Attend weekly revenue management meetings in conjunction with General Manager and have the ability to manage the P&L.
- A minimum of 5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment.
- Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/ or Food & Beverage.
- Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
- Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
- Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
- Proven ability to communicate professionally and tactfully in all interactions with guest and employees.
- Obtain FLSD Requirements for property within six (6) months of employment.