Business Office Coordinator

• Register clients/patients in the Electronic Health Record System (EHR), ensuring accurate demographic and insurance information for timely claims processing.
• Coordinate completion of appropriate paperwork by clients/patients based on appointment type and insurance and registration status.
• Assist with client/patient scheduling and follow-up, ensuring proper coverage and support for providers. Triage calls and delivery of messages promptly.
• Manage staff scheduling to maintain coverage and support providers' schedules.
• Ensure security and accuracy of medical records, payments, and databases.
• Work with team to review patient accounts and aging of accounts for outstanding balances, collecting payments as needed.
• Respond to requests for information and release of information from patients and providers and payers.
• Stay informed about various types of medical insurance plans and explain them as required.
• Work with team ensuring staff credentialing is up to date, including attestation of providers as required by payer sources.
• Stay abreast of service standards and policies, including telehealth guidelines.
• Manage inventory by accounting for and placing orders for all necessary supplies.
• Perform other duties as assigned.

• Ability to work collaboratively with all staff members, fostering a supportive and professional environment.
• Excellent communication skills and professionalism when interacting with clients/patients, family members, and other stakeholders.
• Dedication to creating a healing environment for patients, staff, and providers.
• Strong ability to prioritize tasks and adapt to changing priorities quickly.
• Commitment to maintaining confidentiality and discretion.
• Flexibility and willingness to adapt to evolving needs.

• $20.00 to $23.50 an hour (depending on education and experience.)

• Health Benefits: Two health insurance options - Traditional Plan & High Deductible Health Plan with HSA (automatic employer contribution with enrollment in a HDHP). Vision. Dental.
• Additional Benefits: Employer paid Group Life Insurance and Accidental Death & Dismemberment (AD&D), Short Term & Long-Term Disability. Additional Voluntary Life, Critical Illness, and Accident plans. Employee Assistance Program.
• Student Loan Payments or Tuition Reimbursement: Qualifying employees are eligible for up to $200 per month in Tuition Reimbursement or Student Loan Repayment
• Paid Time Off: Generous PTO package. 10 paid holidays. 8 hours “Day of Service” for volunteering in the community
• Employee Referral Bonus: Current employees who refer an employee to work at CHS and earn up to $1,000
• Retirement: Qualifying employees receive a guaranteed employer contribution with 100% vesting

• Associate degree required; Bachelor's degree preferred.
• Minimum of one year of experience in a chiropractor, dental, or medical office, with proficiency in patient registration and billing.
• Knowledge of medical terminology and administrative procedures.
• Experience in a customer service setting is preferred.
• Proficiency with Microsoft Office programs is preferred.

• Must be able to adapt to a child's behavior physically and verbally in ways taught by the Agency.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.

Children's Home Society