Assistant Golf Professional | Spanish Peaks Mountain Club
Montage Hotels
- Big Sky, MT
- Permanent
- Full-time
- Ensure point of sale accuracy in the golf shop so that all member and credit card charges balance with sales receipts in accordance with operating procedures.
- Monitor the performance of assigned staff including golf shop attendants and outside service staff to ensure customer service standards and productivity goals are achieved.
- Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
- Assist with physical inventory at month end in accordance with inventory procedures.
- Ensure accurate tracking of types and quantity of golf rounds played. Monitor customer preferences, usage patterns, and satisfaction with Company products and services. Assess the quality of internal and/or external customer service and speed of play. Recommend plans for continued improvement.
- Interact with members and guests in a congenial and professional manner.
- Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
- Plan and conduct individual and group lesson programs and golf clinics.
- Assist with organizing and implementing tournaments and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
- Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
- Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and practice tee facilities.
- Assure the efficient and timely submission of all required reports.
- Assists in other departments with special events, as needed.
- Other duties assigned by the Head Golf Professional or other members of the Senior Management Team.
- High school diploma or equivalent.
- Excellent written, verbal, and interpersonal communication skills.
- Must be detail oriented and organized with the ability to multi-task.
- Able to work flexible hours including nights, weekends, holidays.
- Positive attitude, professional manner and appearance in all situations.
- Bachelor’s Degree.
- PGA apprentice or higher.
- Minimum of one year experience in the golf or hospitality industry.
- Previous supervisory experience.
- Demonstrated experience and capability in the areas of retail, marketing, and/or sales, customer service and guest relations.
- Minimum of one year experience in the golf or hospitality industry.
- Demonstrated experience and capability in the areas of retail, marketing, and/or sales, customer service and guest relations.