Director of Lifesharing
Access Services
- Bethlehem, PA
- $70,000 per year
- Permanent
- Full-time
- Provide the overall management, organization, and daily operational oversight of the Lifesharing program and services including program development, policies, and procedures.
- Effectively communicate transparency with the Senior Director, Vice President, and other service line leaders.
- Oversee the program’s quality and compliance (regulatory, risk mitigation) and utilize the insight of the service line Director of Quality and Compliance and other leaders to direct program interventions and support continuous quality improvement (CQI).
- Ensure 24/7 regulatory compliance through internal audits of consumers and provider files, reviews of the Health Risk Screening Tool (HRST), and by overseeing licensing and other inspections, and developing plans of correction.
- Support and develop program leaders in coaching and developing coordinators and program staff.
- Build cohesive teams that work collaboratively to further the mission and assure quality and efficient service delivery.
- Stay informed of trends and changes on a local and state level related to program services and keep abreast of developments in the field relating to the provision of services and intervention techniques.
- Maintain regular communication with county offices, licensing entities, payers, and other key partners.
- Maintain effective relationships with internal administration departments to collaborate, support strategy, strengthen resources, and improve the program and the organization.
- Maintain and grow relationships within the community to garner support for the Lifesharing program and to build stronger communities.
- Provide leadership and guidance related to problem-solving and crisis resolution to program staff and across the organization when needed.
- Report any operational, staff or individual concerns according to Access Services established policies and procedures.
- Ensure documentation achieves quality standards, is timely, and entered as efficiently as possible.
- Support the identification, tracking, and reporting of key performance indicators.
- Identify, develop, and improve internal processes and workflows to meet the needs of the program efficiently and effectively.
- Oversee all aspects of onboarding, approval, and retention of provider families through regular file reviews/audits, support to the IDA Onboarding Specialist, and in partnership with the Community Liaison and Care Portal Coordinator, to ensure compliance with internal policies, regulatory requirements, and best practices.
- Ensure that both the client and provider electronic health records are kept up to date with accurate information.
- Intervene and assist as necessary in issues with coordinators and provider families.
- Ensure and participate in on-call coverage, rotation and/or support as assigned.
- Establish a culture of data literacy and use of technology systems that will enhance data-driven decision-making. Utilize the electronic health record fully for all program functions and compliance.
- Represent the agency at the state level around advocacy and system reform.
- Drive a culture of transparency and accountability within the program.
- Create a culture of solution-finding, embracing change, and promoting the benefit of change in a healthy and thriving program/organization.
- Drive growth and expansion that aligns with the programs/agency strategic plan.
- Prepare various statistical, financial, and special reports as required or requested using data, dashboards, and analysis from current applications.
- Participate in budget development and analysis promoting financial health.
- Ensure that the Finance department is provided with all necessary paperwork to complete billing.
- Submit all professional service vouchers to the Finance department for processing.
- Understand budgets and take measures to develop options and actions to put/keep the program in sound financial health.
- Interview, hire, train, and support program staff.
- Supervise and coach Assistant Directors and Coordinators using individual and group supervision methods.
- Oversee and participate in the process of evaluations and give feedback on work performance for Coordinators, Support Staff, and Assistant Director regularly and ensure quarterly coaching sessions are delivered to all staff.
- Ensure that a proper training program is in place for program employees and provider families.
- Excellent management skills.
- Extensive knowledge of developmental disabilities and the county and state-related systems.
- Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies.
- Proficiency in, or ability to learn and use electronic healthcare record system.
- Ability to navigate network drives and basic hardware use and troubleshooting.
- Have a valid driver's license, and access to a reliable vehicle during work hours.
- Have a U.S. driver’s license for at least two years (not including time with a permit).
- Must be listed as a driver on a valid auto insurance policy
- The annual salary for this role is $70,000 ; plus a competitive benefits package. Adjustments made for education and experience may be discussed.
- Monday through Friday during regular business hours, flexibility with schedule and on-call rotation required. The location rotates from the Bethlehem office, Fort Washington office, and Orwigsburg office.